Privacy
Privacy Notice
Nazlo (nazlo.co.uk) is a trading name of Ben Garvey, a sole trader based in Loughborough, UK. Nazlo is an AI-powered WhatsApp receptionist for building and home improvement businesses. This notice explains what information we collect, why, and what you can do about it. It covers three groups of people: customers who message a business using Nazlo, businesses that sign up to Nazlo, and visitors to this website.
If you message a business that uses Nazlo
When you message a Nazlo-powered WhatsApp number, we collect the details you share in that conversation, typically your name, phone number, postcode, and information about the job you're enquiring about. If you send a voice note, it's converted to text so it can be understood.
Your message is processed by an AI assistant to hold a natural conversation and capture the details of your enquiry. Once complete, that information is passed to the business you messaged so they can follow up with you directly. We only collect what's needed to pass on a clear enquiry, and we don't use it for marketing or sell it to anyone.
The business you messaged is in charge of your enquiry (the "controller" under data protection law). Nazlo handles it on their behalf.
If your business signs up to Nazlo
We collect the details you give us when you sign up and set up the service: your name, business name, email address, phone number, and the information needed to connect your WhatsApp number. We use these to run your account, send you leads and service emails, and contact you about your subscription.
Payments are handled by Stripe. Stripe processes your card details directly; we never see or store your full card number. We keep a record of your subscription and payment history for accounting and tax purposes.
If you visit this website
We use Vercel Web Analytics to count page views and see roughly how visitors find the site. It doesn't use cookies and doesn't identify you personally. We don't use advertising or tracking cookies. If you email or WhatsApp us, we use your details only to reply to you.
Who we share it with
A small number of service providers process data on our behalf, strictly to run Nazlo: OpenAI (to power the conversation and transcribe voice notes), Twilio and Meta (to send and receive WhatsApp messages), Supabase (to store enquiry data securely), Railway (to host the service), Google (for lead sheets and email), Resend (to send notification emails), Stripe (to take payments), and Vercel (to host this website). Some of these providers may process data outside the UK, under safeguards approved for UK data protection law. None of them use your data for their own marketing.
How long we keep it
We keep enquiry records only as long as the business you contacted needs them to follow up with you, and we delete a business's enquiry data within 30 days of their subscription ending. Business customers' account and billing records are kept for as long as the law requires for accounting purposes (usually six years). If you'd like your information removed sooner, contact us using the details below.
Your rights
Under UK data protection law, you can ask us what information we hold about you, ask us to correct it, or ask us to delete it. To make a request, email ben@nazlo.co.uk. If you're unhappy with how we've handled your information, you can also complain to the Information Commissioner's Office (ico.org.uk).
Contact
Questions about this notice or how your information is handled can be sent to ben@nazlo.co.uk or via WhatsApp at 07368 453224.
Last updated: September 2026.